- one third party medical equipment distributor cannot send my active prescription to another third party distributor because it violates my privacy rights. (Thus setting off the longest game of insurance musical chairs I’ve every experienced and has yet to be resolved.)
- during the series of phone calls needed to resolve this insurance run-around, the customer service representative for one of the companies audibly sighs as she looks up information for me (after I had been on hold for 35 minutes to speak to a representative). As she sighs, she shares that “this is not a fun job.” I have to remind her that for some of us we have other jobs and have to take time AWAY from our jobs for tasks like because we have no other choice.
Weird is the nicest word I could think of for both of the above circumstances!